20+ Best UX Research Tools [Reviewed for 2025]

We spent hours researching and reviewing the best user research tools available, so we are sure you will find the right tool for your research objectives with our article.

Choosing UX research tools for your toolkit

Depending on your research objectives, you will need to use different tools to obtain the necessary insights. In our article, you will find all the best UX research tools that can be used for key research methodologies:

• Usability testing tools
• User interview tools
• Information architecture tools
• Survey tools
• A/B testing tools
• Heatmapping & session recording tools
• Participant recruitment tools
• Research repositories

At the end, you will also find a List of Free UX Research Tools and a handy comparison table with all the tools. 

Usability testing tools

To provide excellent UX and have good conversion rates, having a user testing tool in your toolkit is a must. With these tools, you can give your users tasks and see how they interact with your product while completing them. This helps uncover patterns in users’ behavior, confusing design elements, parts of the navigation that cause frustration in users, and much more.

1. UXtweak’s Website & Prototype Testing 

UXtweak is an all-in-one UX research platform that combines a wide suite of tools for user testing. With UXtweak, you can conduct usability testing on websites, mobile applications, and prototypes. You can also conduct moderated testing with this platform and talk to users while they complete tasks. 

With capabilities to support nearly any research method, UXtweak offers advanced analytics and user recruitment options, making it ideal for gathering real user insights at any stage of development. The platform is user-friendly, and designed to be easily navigable, ensuring you have everything needed for effective UX research.

Features

• • Website Testing
  • Prototype Testing (with Figma, Invision, and Axure integrations)
  • Mobile Testing
  • First Click Testing
  • User interviews and moderated testing
  • Card sorting (open, closed, hybrid)
  • Tree testing
  • Session recording & heatmaps (click, scroll, move, tap)
  • Preference Tests
  • 5 Second Test
  • Online surveys

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Try UXtweak user testing tools as a respondent in these demos 👇

Pros

• • UXtweak provides solutions for any type of user experience research study you may want to run.

• • For smaller tasks, there is a free plan available, or you may design a custom plan to meet your needs.
  • Own Database for recruiting existing users – CRM-like tool for your user research 
  • 155M+ participant User Panel you can use to outsource all recruitment activities

• • Even a total newbie will find it simple to use.

• • It provides powerful analytics that are simple to understand and digest into actionable insights.

Cons

• • It takes time to get used to the dashboard, but it gets easier with practice.
    • • UXtweak note: To address this, new tutorial videos are being produced.

Reviews & ratings

According to Capterra:

Overall score – 4.9/5

Ease of Use – 4.8/5

Customer Service – 5/5

Pricing

UXtweak offers a free-forever starting plan perfect for smaller projects with 1 user license. If you need advanced functionalities or more seats, you can either opt for a Basic plan ($113/month) or request a customer Enterprise plan by contacting the sales team.

2. UserTesting

UserTesting is one of the oldest UX research tools on the market and is very famous for its large User Panel. Insight Core, Product Insight, and Marketing Insight are their three main products. When utilized together, these three components may help with practically any type of research process.

Features

1. 1. Website testing

1. 1. Mobile application testing

1. 1. Prototype testing

1. 1. Card sort & Tree test

1. 1. Preference test

1. 1. 5 second test

1. 1. Survey tool

1. 1. 1:1 interviews with testers

1. 1. Video recording

Pros

• • Allows you to talk to your testers while they’re using your site

• • Instant insights

• • Advanced targeting

Cons

• • Expensive plans

• • Weak reports

• • Lots of non-qualified testers

• • The small non-English speaking user base

Reviews & ratings

According to Capterra:

Overall score – 4.5/5

Ease of Use – 4.4/5

Customer Service – 4.4/5

Pricing

Upon request, starting at $30,000K/year. Annual subscription only.

3. UserZoom

UserZoom is a UX research tool for doing enterprise-level user experience research and testing. It may be used to test prototypes and websites, follow the activities of remote testers, do market research, and more. It allows you to personalize your plan by adding a choice of extra features based on your requirements.

Features

1. 1. Usability testing

1. 1. Interviews

1. 1. Click Testing

1. 1. Participant Recruitment

Pros

• • Unlimited screening questions

• • Large user panel

• • Great reports and analytics

Cons

• • Not recommended for individuals or small businesses.

• • Pricey

• • Can be hard to use  – The UI of the platform is known to be a little complicated and not the most intuitive for a complete beginner.

• • Though detailed, study instructions can sometimes be confusing

• • No free trial plans 

Reviews & ratings

According to Capterra:

Overall score – 4.4/5

Ease of Use – 4.5/5

Customer Service – 4.7/5

Pricing

Upon request, starting at $70,000/year.

4. Userbrain

Another option for a UX research tool is Userbrain. Test anything, ask questions, and get results in the form of their voice-over videos. You may also annotate the recordings, tag them for better organizing, and share links with your coworkers. Userbrain is famous for its flexible non-committing pricing model. A good option for remote research.

Features

1. 1. Website Testing

1. 1. Automate User Testing

Pros

• • Provides access to a pool of vetted research participants

• • Friendly user interface

Cons

• • Missing live test session

• • Adding in-team testers costs $49 per month.

Reviews & ratings

According to Capterra:

Overall score – 4.3/5

Ease of Use – 4.6/5

Customer Service – 4.6/5

Pricing

Or $299/month for a Pro plan or $2990/year. They also offer a pay-as-you-go option, where you can pay $39/per tester.

5. Lookback

Another user testing platform you may want to try is Lookback. They specialize in moderated and unmoderated user tests. It’s a great option when you already have the testers for your study, as they don’t provide any help with recruiting test participants.

Features

1. 1. Offers stakeholder observations – Lookback allows multiple people to observe your study and even take their own notes.

1. 1. Live broadcasts – Lookback has a specific feature you can use for broadcasting your studies to colleagues and discussing them in live mode.

1. 1. Unlimited participants

Pros

• • All of its plans come with a 14-day trial period.

• • Compatible with Native Apps

• • The ability to timestamp and write notes during the recordings

Cons

• • Poor connection – Noted by multiple users, connection drops might happen from time to time.

• • No user panel – Lookback might be the right tool for you when you already have the participants for your research, as they don’t offer help with that.

• • Problems with the mobile version and IOS testing

Reviews & ratings

According to Capterra:

Overall score – 3.3/5

Ease of Use – 3.5/5

Customer Service – 2.1/5

Pricing

Lookback doesn’t have a free plan, however, they do offer a free 60-day trial. After that, their prices start from $25 per month with a limit of 10 sessions per year. Their professional “Insights Hub” plan is $344 per month (annual billing).

User interview tools

User interview tools help gather insights into users’ thoughts, opinions, wishes, and pain points through direct conversations with participants. You can also use them combined with other research methods and conduct moderated research. For example, you can run moderated usability testing and ask participants additional questions while they complete tasks on your website. 

6. Uxtweak’s Live Interviews 

UXtweak’s Live Interviews are a great UX research tool for conducting interviews with users. With Live Interviews, you can recruit participants from 4 different sources, schedule the interviews, create incentive payout programs, and brand your sessions.

During the interviews, Live Interviews allow you to make time-stamped notes, which can be later edited in the interview recordings. As for the recordings, you can use them to create highlight reels with the key interview findings. With this UX research tool, you can also make transcripts of your sessions in multiple languages and manage your participants’ info to make the most of your study. 

Features

• • Live Interviews (for user interviews)
  • Study Interviews (for moderated testing)
  • Website Testing

• • Prototype Testing (with Figma, Invision, and Axure integrations)

• • Mobile Testing
  • First Click Testing

• • Card sorting (open, closed, hybrid)

• • Tree testing

• • Session recording & heatmaps (click, scroll, move, tap)

• • Preference Tests

• • 5 Second Test

• • Online surveys

Pros

• • Create custom interview highlights to share with colleagues and stakeholders. 

• • Export interview transcripts in multiple languages. 

• • Combine user interviews with any other UX research tools UXtweak offers. 

Cons

• • It takes time to get used to the dashboard, but it gets easier with practice.
    • • UXtweak note: To address this, new tutorial videos are being produced.

Reviews & ratings

According to Capterra:

Overall score – 4.9/5

Ease of Use – 4.8/5

Customer Service – 5/5

Pricing

UXtweak offers a free-forever starting plan perfect for smaller projects with 1 user license. If you need advanced functionalities or more seats, you can either opt for a Basic plan ($113/month) or request a customer Enterprise plan by contacting the sales team.

7. Zoom

Zoom is a platform often used for conducting interviews and research sessions. It also offers a suite of collaborative tools, such as transcription, recording, and AI-powered meeting summaries, making it useful for gathering insights from participants. 

Features

• High-Quality Video Conferencing
• AI-Powered Summaries
• Session recording
• Breakout rooms
• Screen sharing
• Integration with other research tools
• Live transcription
• Virtual backgrounds

Pros

• Easy to use
• Customizable settings
• Allows recording and transcription
• Works well across devices and locations

Cons

• The free plan is limited
• Advanced features are behind a paywall
• Possible privacy concerns

Reviews & ratings

According to Capterra:

Overall score – 4.6/5

Ease of use – 4.6/5

Customer service – 4.4/5

Pricing

Free for sessions up to 40 minutes. Paid plans start at 15€ / month. 

8. Google Meet 

Google Meet is a user-friendly video conferencing tool that works seamlessly within the Google Workspace ecosystem. Its straightforward interface and integration with other tools simplify scheduling, hosting, and documenting research sessions, allowing teams to focus on insights rather than logistics.

Features

• No installing required
• Live captions
• Screen sharing
• Integration with Google Workplace
• Customizable layouts
• Participant controls
• High-quality audio & video

Pros

• Easy to use
• No time limit for free plans
• Privacy options
• Good integration with Google tools

Cons

• The free plan lacks recording options
• Offers only basic functionality
• Some features require a Google account

Reviews & ratings

According to Capterra:

Overall score – 4.5/5

Ease of use – 4.6/5

Customer service – 4.3/5

Pricing
A free version is available, business starter plan starts at 6€ / month. 

Information architecture tools 

Information architecture tools help us improve navigation and findability. Usually, when we speak of such tools, we mean card sorting and tree testing tools. Card sorting tools help explore how users naturally group information and which menu labels they would expect. With tree testing, you can evaluate whether your current information architecture is intuitive for users and where they get lost/confused the most. 

9. UXtweak’s Card Sorting & Tree Testing 

UXtweak Card Sorting and Tree Testing tools are the right choice if you want to improve findability on your website or application. With UXtweak’s Card Sorting, you can conduct 3 types of studies:

1. Open card sorting, perfect for gathering ideas if you are creating a new information architecture; 
2. Hybrid card sorting, if you already have some pre-determined labels; 
3. Closed card sort, which is great for finalizing the information architecture with chosen labels and categories. 

With our Tree Testing tool, you can evaluate the intuitiveness of your already existing IA by asking users to find specific items or categories on your website. When running such studies, don’t forget to specify to users that they should not be using other navigational elements, such as the search button, to complete the tasks. 

Features

• • Card sorting (open, closed, hybrid)
  • Tree testing
  • Live Interviews 
  • Study Interviews 
  • Website Testing

• • Prototype Testing (with Figma, Invision, and Axure integrations)

• • Mobile Testing
  • First Click Testing

• • Session recording & heatmaps (click, scroll, move, tap)

• • Preference Tests

• • 5 Second Test

• • Online surveys

Pros

• • Easy, user-friendly set-up of the studies.
  • 4 ways to recruit participants, including the User Panel.
  • Automatic creation of dendrograms and affinity maps for better analysis. 

Cons

• • It takes time to get used to the dashboard, but it gets easier with practice.
    • • UXtweak note: To address this, new tutorial videos are being produced.

Reviews & ratings

According to Capterra:

Overall score – 4.9/5

Ease of Use – 4.8/5

Customer Service – 5/5

Pricing

UXtweak offers a free-forever starting plan perfect for smaller projects with 1 user license. If you need advanced functionalities or more seats, you can either opt for a Basic plan ($113/month) or request a customer Enterprise plan by contacting the sales team.

10. Optimal Workshop

Another UX research tool you might want to consider for your research studies is Optimal Workshop. It offers 5 powerful tools that can help streamline your user research strategy and collect insights, valuable insights.

Features

1. 1. Card Sorting

1. 1. Tree Testing

1. 1. First Click Testing

1. 1. Surveys

1. 1. Qualitative research

Compare Optimal Workshop with UXtweak.

Pros

• • Easy recruiting from their 50M+ User Panel

Cons

• • The pricing model is not flexible enough and can be expensive for some people.

• • Only available in English.

Reviews & ratings

According to Capterra:

Overall score – 4.4/5

Ease of Use – 4.4/5

Customer Service – 5/5

Pricing

A free plan is available. The paid solution starts at $208/month (billed annually). 

10. UXarmy

UX research tool designed to aid user researchers, designers, and anyone involved in the development of online products.

Features:

1. 1. Card sorting
   2. Tree testing
   3. Moderated and Unmoderated usability testing

1. 1. Prototype testing

1. 1. Mobile app testing

Pros:

• • Intuitive, but outdated UI

• • Fast setup

Cons:

• • No way to preview the test before sending it out

• • No user panel

Reviews & ratings

According to Capterra:

Overall score – 4.3/5

Ease of Use – 4.3/5

Customer Service – 4.1/5

Pricing

In UXArmy you pay for the specific tool you choose, not the whole platform. The prices are upon request.

11. PlaybookUX

A cloud-based user experience (UX) testing service called PlaybookUX aids companies of all sizes in capturing and examining client interactions with products, websites, and prototypes. They provide a handy pay-as-you-go option in addition to a 7-day free trial.

Features

1. 1. Card sorting 
   2. Tree testing
   3. Moderated and unmoderated usability testing

1. 1. Prototype testing

1. 1. Mobile app testing

Pros

• • Intuitive UI

• • Flexible pricing 

Cons

• • No user panel is available

• • No free plan

Reviews & ratings

According to  G2:

Overall score – 4.6/5

Ease of Use – 9/10

Customer Service – 9.6/10

Pricing

The Grow plan is $267/month and the Scale plan is $450/month (billed annually).

The Pay-as-you-go option starts at $59/participant.

Survey tools

Survey tools are great for collecting quantitative insights from users and customers. With these tools, you can identify users’ pain points and validate your designs at a larger scale, ensuring the success of your product. 

12. SurveyMonkey 

SurveyMonkey is a widely used UX research platform that enables users to create, distribute, and analyze surveys with ease. It provides customizable templates, advanced analytics, and a user-friendly interface, making it suitable for collecting valuable insights from both broad and targeted audiences.

Features

• Customizable surveys
• Survey logic
• Wide distribution options
• Real-time analytics
• Audience targeting
• Mobile optimization
• Multi-language support

Pros

• Fairly easy to use
• Diverse audience panel
• Robust analytics
• Custom branding

Cons

• The free plan is limited
• Costly advanced features
• Lower response quality control

Reviews & ratings

According to Capterra:

Overall score – 4.6/5

Ease of use – 4.6/5

Customer service – 4.3/5

Pricing

A free plan is available, the paid version starts at 22€/month. 

13. Jotform

Jotform is a versatile online form builder that specializes in creating surveys, feedback forms, and data collection tools. It offers an intuitive drag-and-drop interface, making it easy for users to create customized surveys quickly. JotForm also stands out due to its robust features and integrations that allow businesses to streamline their survey processes and gather insights efficiently.

Features

• Anonymous surveys
• Advanced analytics
• Integration with various apps
• Mobile-friendly
• Collaboration tools
• Multi-language support
• Customizable templates

Pros

• Simple to create and customize surveys
• Seamless integration
• Flexible pricing
• Advanced reporting tools
• Highly customizable forms

Cons

• Limited responses on the free plan
• Advanced features require updates
• The steep learning curve for complex features

Reviews & ratings

According to Capterra:

Overall score –  4.7

Ease of use – 4.7

Customer service – 4.4

Pricing

This UX research platform is free with paid plans starting at 39€/month. 

A/B testing tools 

A/B testing is one of the most popular UX research methodologies not only among researchers and designers but also product managers and email marketing professionals. Essentially, with these UX research tools, you compare 2 versions of a design element or a webpage to see which one has a better acceptance rate or conversions. 

14. VWO 

VWO (Visual Website Optimizer) is a powerful A/B testing and conversion optimization platform designed to help businesses enhance their website’s user experience and improve conversion rates. With a user-friendly interface, VWO enables users to easily create, run, and analyze A/B tests, multivariate tests, and other optimization experiments on their websites to determine what works best for their audience.

Features

• A/B testing
• Multivariate testing
• Heatmaps
• Funnel analysis
• Real-time reporting
• Integration with various apps
• Split URL testing

Pros

• User-friendly interface
• Effective targeting and segmentation
• Comprehensive testing options
• Fairly advanced reporting

Cons

• Pretty high pricing
• Features on basic plans are limited
• Setting up some experiments takes time
• Steep learning curve for certain advanced features

Reviews & ratings

According to Capterra:

Overall score – 4.5/5

Ease of use – 4.3/5

Customer service – 4. 4/5

Pricing
A free version is available, paid versions start at 313€/month. 

15. Optimizely

Optimizely’s most well-known feature is A/B testing. One of the most tempting characteristics of their user research software is the ease with which new studies can be created. Everything is immediately available on the user’s dashboard. It’s very fast and efficient.

Features

1. 1. A/B testing

1. 1. Multivariate Testing

1. 1. Tracking of clicks and conversations

Pros

• • A variety of tools for managing the workflow of many teams within the application

• • For designers, Optimizely provides a visual editor, as well as a number of extensions, APIs, and code choices

• • Additional user accounts may be simply created, as well as project organization

Cons

• • No free plan

• • Small feature list

Reviews & ratings

According to Capterra:

Overall score – 4.5/5

Ease of Use – 4.3/5

Customer Service – 4.4/5

Pricing

There is no pricing available online. For the full pricelist, you need to contact Optimizely directly.

Heatmapping and session recording tools 

Heatmapping and session recording UX research tools help visualize interactions and capture real-time user sessions. Heatmaps highlight where users click, scroll, or hover, helping you understand patterns of engagement and areas of friction. Session recordings let you watch users navigate your site or app, helping you identify usability issues and confusing elements.

16. CrazyEgg

CrazyEgg is a usability testing and website optimization tool that uses a click-based interface. It enables you to generate heat maps and track your website visitors’ every move. CrazyEgg helps you understand your customers’ journey on your website by using Snapshots and Recordings.

Features

1. 1. Snapshot reporting 

1. 1. Heatmaps and scroll maps 

1. 1. Session recordings 

1. 1. Demo dashboard

Pros

• • Set up 30-day trials on all of its plans quickly and easily.

• • Allows traffic from ad campaigns to be analyzed.

• • 30-day money-back guarantee 

Cons

• • No free trial 

• • Limited usability testing tools

Reviews & ratings

According to Capterra:

Overall score – 4.5/5

Ease of Use – 4.5/5

Customer Service – 4.1/5

Pricing

Its basic plan starts at $29/month, billed annually, and goes up to $249/month, depending on the number of page views and recordings you need. An enterprise plan is available.

17. Hotjar

Hotjar is a user feedback platform that combines a variety of analytics tools and capabilities with a variety of feedback choices. Their products allow you to conduct usability testing on your app or website while also providing actionable behavioral data. It can keep track of and display clicks, motions, and scrolling. Viewing visitor logs allows you to see how people behave on your website in real time.

Features

1. 1. Heatmaps

1. 1. Visitor recordings

1. 1. Conversion funnels

1. 1. Feedback polls

1. 1. Incoming Feedback

Pros

• • Attributes and triggers that help you target effectively

• • There is no limit to the number of people on your team that may access the platform because each feature has an unlimited number of replies

Cons

• • Limited feature set compared to other UX research tools. 

• • Doesn’t offer user recruitment tools

Reviews & ratings

According to Capterra:

Overall score – 4.7/5

Ease of Use – 4.6/5

Customer Service – 4.5/5

Pricing

Up to 35 sessions per day, unlimited heatmaps, and 1,050 recordings per month are all included in Hotjar’s basic free subscription. The fee-based plans start from $32 and go up much higher, depending on your needs

Since the focus of HotJar is mostly on session recording and heatmaps you might need additional software for thorough UX research.

19. Loop 11

Australian-born, Loop 11 is also a great user research tool you should definitely look at. They offer comprehensive reports and different types of usability tests. This platform makes it easy to engage with users, get to know them better and collect user feedback.

Features

1. 1. Heat maps and clickstream analysis

1. 1. Testing of live websites or prototypes

1. 1. Benchmarking 

Pros

• • 14-day trial for all  plans

• • Supports desktop, mobile, and tablet devices

Cons

• • Participants must be brought by the users, no participant recruitment support

• • People must first download the Loop11 app to participate.

• • In comparison to other plans, this one is more pricey.

Reviews & ratings

Overall rating – 4.5/5 on G2.

Pricing

Starts at $179/month for the Rapid Insights plan if billed annually. Pro Plan is $358/month and the Enterprise plan is $533/month (all billed annually).

Participant recruitment tools 

Participant recruitment tools, or participant panels, are used to find and recruit people to take part in research studies. If you don’t have an active user base or want to conduct very niche research, such tools are a great option. Just remember to prepare good screeners to ensure you only talk to people who fit your user persona. 

20. Respondent.io 

Respondent is a platform designed to help businesses, researchers, and product teams recruit high-quality participants for user research and testing. It offers access to a diverse and targeted pool of users for conducting user interviews, surveys, usability tests, and more, helping organizations gather valuable feedback and insights from real customers.

Features

• Participant recruitment
• Targeting options
• Custom screening
• Panel access
• Automated reminders
• Audio&video recording
• Real-time reporting

Pros

• High-quality diverse panel
• Customizable screening
• User-friendly interface
• Global reach

Cons

• Quality of responses can vary
• Free plan offers limited access to services
• Time-consuming for large studies
• Lacking good customer service

Reviews & ratings

According to Capterra:

Overall score – 4.2/5

Ease of use – 4.4/5

Customer service – 3.8/5

Pricing
Variable – based on the number of participants selected. 

21. User Interviews 

User Interviews is a platform designed to help teams and researchers recruit participants for user research, usability testing, and interviews. It provides a straightforward way to find, schedule, and compensate participants, allowing businesses to gather valuable feedback and insights directly from their target audience.

Features

• Advanced targeting
• Participant recruitment
• Scheduling and calendars
• Global participant pool
• Custom screening
• Session recording
• Real-time analysis
• Automated reminders

Pros

• Large and varied pool of participants
• The platform is intuitive
• Quick recruitment
• Flexible incentives for participants

Cons

• Restricted participant availability
• Limited free access
• Service fee for researchers

Reviews & ratings

According to Capterra:

Overall score – 4.4/5

Ease of use – 4.2/5

Customer service – 4.8/5

Pricing
The free trial is available, paid version starts at 50€ / participant

UX research repositories

Last but not least, we have repositories. These platforms are crucial for bigger teams, as it’s the best way to keep all research data centralized and easily available. Many UX research repositories also have integrations with other UX research tools – Condens, for example, integrates with UXtweak.

22. Condens

Condens is a user research platform designed to simplify the process of collecting, organizing, and analyzing qualitative data. Its standout feature is the repository, which centralizes all research data, making it easier for teams to manage, review, and share insights from interviews, surveys, and other research activities.

Features

• Centralized repository
• Interview transcriptions
• Tagging & categorization
• Searchable database
• Visual analytics
• Customizable dashboard
• Secure data management

Pros

• Secure repository
• Ability to track participant details
• Visual tools and dashboards are easy to use
• Seamless collaboration with team members

Cons

• Advanced features require a steep learning curve
• Some tools have limited integrations
• Exporting data is less flexible

Reviews & ratings

According to Capterra:

Overall score – 5.0/5

Ease of use – 4.9/5

Customer service – 5.0/5

Pricing
A free trial is available, paid version starts at 15€ / month. 

23. Dovetail

Dovetail is a user research and testing platform designed to help teams manage, analyze, and collaborate on their research data. One of its standout features is the repository, which allows users to store, organize, and analyze qualitative data in one central place, making it easier to derive insights and share findings across teams.

Features

• Centralized repository
• Searchable database
• Collaboration tools
• Integration with other platforms
• Analysis tools
• Automated transcription
• Participant management
• Real-time collaboration

Pros

• Centralized repository
• Easy to use
• Effective collaboration features
• Designed to support teams
• Flexible tagging system

Cons

• Export options are limited
• Steep learning curve
• Higher pricing for small teams

Reviews & ratings

According to Capterra:

Overall score – 4.6/5

Ease of use – 4.6/5

Customer service – 4.7/5

Pricing
This UX research tools is available for free, professional plans starts at 28€ / month per user. 

List of 23 Best UX Research Tools in 2025

We’ve also put together a handy comparison table, to ease the process of choosing the ideal option and save some time for you. We’ve compared their overall rating, ease of use, quality of support, and pricing. The comparison below is based on the tool’s user ratings from the well-renowned review site Capterra.

Free UX research software in 2025

Out of the 23 UX research tools we evaluated, 6 offer usable free plans you helpful when conducting your research. Please keep in mind that the free plans will come with limitations but are great if you are just starting out or if you need to evaluate research software to pick the best solution for your specific needs.

Here are the research platforms offering free plans in 2025 that are worth a try in our opinion.

6 Free UX Research Tools (that have usable plans)

1. 1. UXtweak

1. 1. Hotjar

1. 1. UsabilityHub

1. 1. Optimal Workshop

1. 1. Maze

1. 1. Useberry

 

Have you found your favorite user research tool?

We understand that searching for the best UX research tool might take hours and days. However, hopefully, our list of the top user research and usability testing tools will help you with making your decision.

UX research is a complex process of gathering and analyzing data, conducted through various methods. Therefore, it is extremely important to choose the right tools with a rich feature set, that will assist you on the way.

Why not try it now? In case UXtweak made it to your final selection, create a free account or book a demo call, so you are all set for 2025.